Terms of Sale

TERMS OF SALE

INFORMATION ABOUT US
1. Ventete Limited (we, us, our) is a company registered in England & Wales under company number 09195223 and our registered office is at Studio Unit 19, 86 Main Yard, Wallis Road, London, E9 5LN, United Kingdom.
2. Our VAT number is GB 280674976.
3. To contact us, please email info@ventete.com.
APPLICATION OF THESE TERMS
1. These terms were last updated on 08th May 2024. We recommend that you print and keep a copy of these terms for future reference. You will be required to confirm during the ordering process that you have read these terms and agree to be bound by them.
2. These terms apply to all orders you place with us. Please read them carefully and make sure that you understand them before you order any products. They do not affect your mandatory legal rights provided by statute. If you think that there is a mistake in these terms or there are terms that you do not understand, please contact us at info@ventete.com.
3. We may change these terms at any time. Any changes will take effect on the date they are posted onto the site (see date above) in relation to orders placed following that posting. You will be asked to read and accept the terms each time you place an order, to ensure that you are familiar with the most current ones.
OUR PRODUCTS
1. The images and videos of the products on our website are illustrative only. Although we have made every effort to display the products and colours accurately, your products may vary slightly from those images, and we cannot guarantee any product’s display of the colours accurately reflects the true colour of the products.
2. While every care has been taken to ensure that product information on our website is correct, actual product, packaging and materials may contain more and/or different information than shown on our website.
3. All product measurements are approximate only and the packaging of the products may vary from that shown in images and videos on our website.
4. You should always read the labels, warnings, safety manuals and instructions provided on or with the products before using them and not rely solely on the information on our website.
5. You should always use our products in accordance with any labels, warnings, safety manuals and instructions provided on or with the products. We will not be responsible for any loss or damage arising from any use of the products in contradiction with any given labels, warnings, manuals or other instructions or any other improper, unauthorised or unintended use or abuse of the products.
6. We may make changes to our products:
  1. to reflect changes in the relevant laws and regulatory requirements applying to our products; and/or
  2. to implement minor technical adjustments and/or improvements, for example, to improve functionality or safety; and/or
  3. for aesthetic reasons or to meet the needs or desires of consumers.
HOW TO ORDER
1. To place an order for our products on this website, please:
  1. select the product(s) you wish to buy and add to the online shopping basket;
  2. select the option to check out;
  3. provide your billing address and the delivery address if different; and
  4. make the payment following the instructions.
2. Please take the time to check your order before submitting it. You will have an opportunity to check and correct any input errors in your order up until you click the Pay Now button. If you submit an order in error, you will have an opportunity to cancel it in accordance with paragraph 9 below (if you are based in the UK or EU).
3. When we accept your order we will email you with your Order Reference Number and order details. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you this email. The contract that is formed will include these terms.
4. When we process and ship your order, we will send you a second email, which will contain details of how we will deliver your products to you.
5. Alternatively, we may decline all or part of your order for any reason, in which case we will notify you as soon as practicable.
6. All our products are subject to availability and we cannot guarantee the availability or otherwise of any product. If a product is unavailable after an order is accepted, then we will contact you to either arrange a replacement, provide a refund or agree an alternative arrangement.
PRICES AND PAYMENT
1. All prices and charges on this site are in British Pounds Sterling (GBP) or Euros (EUR) as applicable in your territory. Orders exclude delivery charges. You will be informed at checkout about the delivery options and any applicable delivery charges for your order (for details, see “Delivery”).
2. In the UK and EU prices include any applicable duty and any VAT or similar tax or charge payable.
3. Sales outside of the UK and EU could incur additional taxes or similar charges and/or duties, which will be your responsibility and due at delivery with collection by our delivery partner, unless we have otherwise specified on http://www.ventete.com/order. If you have any questions about whether your particular order will incur duty or tax, please reach out to help@ventete.com.
4. We try very hard to ensure that all information on this site is accurate, however, errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order at the correct price or cancel it. We may also in our sole discretion choose not to provide you with the product if there has been an error in its description or price. We are not obliged to supply products at the incorrect price or that have been inaccurately described
5. We reserve the right to adjust prices, offers, products and their specifications at our discretion at any time. Any adjustment in price will not affect the price of any products which you have already ordered and which order we have accepted.
6. Any promotional offers and prices are as stated, with no further discounts available unless we indicate otherwise.
7. We only accept payment via Shopify Payments and PayPal Express. Payment is deducted when we despatch your order to you.
DELIVERY
1. At this time, we are only able to deliver to addresses within the territories listed in our shipping and return Frequently Asked Questions (FAQs) here: https://ventete.com/faqs/#shipping_and_returns.
2. Your order will be delivered to the delivery address in one of the approved territories as notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our courier during the delivery process. Please make sure you keep the receipt enclosed with your products.
3. For details on what territories we deliver to, what delivery services we offer, our delivery timings and our delivery charges, please see our FAQs here: https://ventete.com/faqs/#shipping_and_returns.
4. We will endeavour to meet the delivery times specified in our FAQs. However, occasionally delivery times may be affected by factors beyond our control and they cannot be guaranteed. We will endeavour to inform you if we become aware of an unexpected delay.
TRACKING YOUR ORDER
1. You can track the progress of your order by using the links to the courier’s website in your Order Confirmation Email or, if there is not such a link, by reaching out to our customer support service here: help@ventete.com.
MISSING, DAMAGED OR INCORRECT ORDERS
1. If you do not receive all your products, please check that they have been despatched by using our tracking facility (select “VIEW ORDER STATUS” in your Order Confirmation email). If your order is not en route to you, please contact our customer support service by emailing help@ventete.com. In the unlikely event that a product arrives damaged or faulty, again please reach out to our support team by emailing help@ventete.com.
9 CANCELLATIONS UNDER CONSUMER CONTRACTS REGULATION (APPLICABLE TO UK & EU CUSTOMERS)
1. You can cancel your purchase at any time either before or up to fifteen calendar days from the day on which you receive your products.
2. Prior to order dispatch, you may cancel your order by contacting us via email at help@ventete.com and including all information in the cancellation form provided at the end of these Terms of Sale.
3. Following order dispatch, you may cancel before or up to fifteen calendar days from the day on which you receive your products by either:
  1. following our General Returns process as outlined in paragraph 10; or
  2. completing our cancellation form provided at the end of these Terms of Sale and returning that completed form and the products to us following the process as outlined in paragraph 11.
4. If you have questions at any point of the cancellation process, you can reach us via email at help@ventete.com.
5. We suggest you keep a copy of your cancellation notification for your own records.
6. If you cancel your order in accordance with this paragraph and paragraph 11, we will refund to you the full price of the products that you paid including delivery charges, except that we may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the products caused by your use or handling of the products.
GENERAL RETURNS
1. We accept returns of products for up to 30 calendar days from the day on which you received your products. This right to return products is available to all customers and is separate from, and in addition to, the cancellation right that is only available to UK and EU customers in accordance with the Customer Contracts Regulations as outlined in paragraph 9.
2. General returns must include a completed ‘Return Form’, which can be found in your package. It can also be downloaded from https://ventete.com/faqs/#shipping_and_returns or by contacting us at help@ventete.com.
3. Returned products will only be accepted if they are in accordance with paragraph 11.
4. If there is a fault or other defect with your product at delivery, please see paragraph 12 below.
RETURNING YOUR PRODUCTS USING THE CANCELLATION FORM OR UNDER GENERAL RETURNS
1. In addition to completing the relevant form (cancellation form or return form) and including it in your package, you must arrange and pay for the return of the products to us at VENTETE c/o Airbox Fulfilment, Unit 5, Communication Park, Steyning Way, Green Ln, Hounslow TW4 6DL, United Kingdom and you are responsible for ensuring they reach us in a “as-new” and saleable condition.
2. You may only return an order to us for a refund if the products are complete, unused, unopened and in 'as new' condition (e.g., if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). They should be returned with the original packaging and all accessories (helmet, pump, and case).
3. To qualify for a refund the product must be:
  1. in 'as-new' condition; and
  2. complete with any accessories (and the original packaging).
4. This does not affect any mandatory legal rights provided to you by statute
5. You will receive your refund as soon as possible and in any event no later than the date which is 14 calendar days from the day on which we receive the returned products in the required condition from you or (if earlier) the day you provide us with evidence that you have returned the products in a saleable condition. All refunds to you will be made by the payment method you used when paying for the order being refunded.
6. We are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore, if you chose a more expensive form of delivery when ordering we will not pay the difference between this method of delivery and our least expensive method of delivery.
7. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for ensuring any returned products reach us in a saleable condition.
8. You must bear the risk of damage caused during your packaging of the product for return or during the transport process.
9. If you are within the UK: you may use the included Royal Mail pre-paid label. We recommend you keep retain your tracking number until the purchase price has been refunded.
10. If you are outside of the UK or choose a different shipping method: we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
WARRANTY
For products that are faulty or defective, the terms of the applicable warranty will apply. Please see the warranty terms as set out in the following links:
for helmets and pumps: https://ventete.com/product-doc/warranty/ and contact us if applicable at help@ventete.com.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE
1. Nothing in these terms excludes or restricts our liability for death or personal injury resulting from our negligence or that of our agents, or for fraud or fraudulent misrepresentation, or for any breach of any terms implied by law or any matter that we are not permitted to limit or restrict by law.
2. If we fail to comply with these terms or our legal obligations to you, we may be responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms, but we will not be responsible for any:
  1. loss or damage that is not foreseeable (loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process);
  2. loss or damage which is not caused by our breach of these terms; or
  3. business losses and/or losses to non-consumers.
3. Each part of this paragraph 13 operates separately. If any part is disallowed or found to be ineffective by any court or other competent body the other parts will continue to apply.
HOW WE USE YOUR PERSONAL INFORMATION
1. We will only use your personal information in accordance with our Privacy Policy. To view our full Privacy Policy, please follow this link: www.ventete.com/privacy-policy
2. Any changes to email contact preferences usually take between [2-7] working days to take effect, but in some instances may take as long as 28 days to take effect.
EVENTS OUTSIDE OUR CONTROL
1. We will not be responsible for any failure or delay in the performance of any of our obligations under these terms where such failure or delay is caused by an event outside our control. Such events include, but are not limited to, strikes, fire, storm, flood or other natural disaster, epidemics, pandemics, failures in our supply chain, or failure of telecommunications networks or impossibility of the use of transport.
2. If we are unable to perform our obligations to you as a result of any event outside of our control, we will contact you as soon as reasonably possible and we will take steps to minimize the effect of any delay. Provided we do this, our obligations to you shall be suspended for the duration of the event outside of our control and we will not be liable for any delay caused by the event. If this affects our delivery of products to you, we will arrange a new delivery date with you as soon as we are able to confirm this but if there is a significant risk of a substantial delay you have the option to cancel the affected order and receive a refund for any products you have paid for but not yet received.
GENERAL
1. These terms and all transactions relating to this website are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
2. We do not generally accept any amendments to these terms. Any variations to these terms must be signed by an authorised signatory of our company.
3. You may not transfer any of your rights or obligations under these terms to another person without our prior written consent. We can transfer all or any part of these terms or our rights under these terms to another organisation and can have another organisation perform all or any part of our obligations under these terms, and your rights under these terms will not be affected.
4. If the contract created between us in accordance with these terms is terminated by either of us for any reason, neither of us will lose any rights which have already accrued prior to that termination.
5. If, at any time, we do not require you to comply with any part of these terms, this will not prevent us from doing so in the future.
6. If any part of these terms is disallowed or held to be ineffective by any court or other competent body, the rest of the terms will not be affected.
7. We are required by U.K. law to tell you that sales can be concluded in the English language only and that no public filing requirements apply.