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Where can I buy the aH-1 helmet?

You can purchase the helmet exclusively on

Can I try the aH-1 helmet on in-store?

The helmet is not usually available for in-store try-on. You can follow @ventete on Instagram to stay up to date of occasional store pop-ups.

Use the size guide to see what size is right for you. If you want help with sizing, you can reach out to our team via DM on Instagram, by emailing, or through the contact form.

Can I buy partial components (e.g., the helmet without the pump)?

The aH-1 is only available as a complete set.

If you have already purchased an aH-1 and need to replace a specific component, please contact and we will do our best to help.

Shipping & Returns

Where do you ship to?

We ship to the UK, EU, the United States, Iceland, Liechtenstein, Monaco, Norway and Switzerland.

How much does shipping cost?

Standard shipping is free within the UK, €15 to the EU and $15 to the US. Express shipping is available for the UK and US at checkout (rates vary). 

How quickly will I get my helmet?

As general guidance, quoted in working days:

Standard 2 days 2-7 days 4-6 days
Express Next day N/A 1-3 days

*Days quoted are an estimate. European Union delivery speeds vary widely by country, please see more detail at checkout or reach out at

What’s your return & refund process like?

We accept returns for up to 30 calendar days from the day on which you receive your products. We will only accept unused ‘as-new’ products that are complete with all accessories (case and pump) and in the original packaging. We will not refund delivery costs that exceed the least expensive method offered in your region.

Within the UK, we suggest using the pre-paid Royal Mail return label included in your package. Please keep a copy of your tracking number for your records. If you choose to use another shipping method, you will be responsible for related costs and we recommend you use a tracked shipping method and keep the details for your records.

For returns outside the UK, customers are responsible for return postage costs. We recommend you use a tracked shipping method and keep the details for your records.

You bear the risk of damage caused during your packaging of the product for return or during the transport process.

To start a return, please complete the return form included in your package. If you have lost the form, please find it here. Please include the form with your return and ship the items to: VENTETE c/o Airbox Fulfilment, Unit 5, Communication Park, Steyning Way, Green Ln, Hounslow TW4 6DL.

Do you offer exchanges?

If you would like to change the size and/or colour of your helmet, please first return your initial order and place a replacement order to follow.

Inflation & Deflation

How long does it take to inflate and deflate the aH-1?

Using the VENTETE x miniFUMPA pump, the helmet takes approximately 20 seconds to inflate and 15 seconds to deflate. 

How do I charge the VENTETE x miniFUMPA pump?

A micro-USB cable is included with each aH-1 to recharge the pump.

How long does the VENTETE x miniFUMPA pump stay charged?

A full charge of the VENTETE x miniFumpa pump can inflate the aH-1 helmet 5-6 times.

Can I use other pumps to inflate the helmet?

The aH-1 can be inflated with the included VENTETE x miniFumpa pump or a Presta-valve compatible hand pump, track pump, or other mechanical pump. C02 cartridges are not to be used under any circumstance and will void warranty.

Sizing & Fitting

I’m in between sizes, which size should I order?

If you’re between sizes, we recommend sizing up. You’ll be able to tighten the helmet for a perfect fit using the retention strap system. 

Where is your size guide?

See our size guide here.

What if my helmet doesn’t fit?

There’s free shipping and returns in the UK, so you should return your first helmet and order a new one in the correct size.

For customers outside the UK, if you would like to get a new size following a return, we will cover the delivery cost for the replacement helmet. Simply reach out to for a one-time code.

Helmet Care

How should I clean the helmet?

You can clean the helmet using warm soapy water with a damp cloth or soft-bristle brush. Rinse soap off and leave inflated to fully dry.

Do not contaminate the helmet with Deet-based insect repellents, sunscreens, chlorine, or salt water. If you accidentally do so, clean the helmet as soon as possible.

How should I store the helmet?

When storing the helmet for a prolonged period, deflate it fully and store within the included case, away from exposure to sun or heat. Never store the helmet wet. 

What should I do if the helmet gets wet in the rain?

Shake the helmet dry before deflating and storing. Ideally, leave it inflated to dry before returning to its case. 

When should I replace the helmet?

If any parts of the helmet (ribs, fabric body, straps, or buckles) are broken or show any sign of damage, do not use the helmet. 

Also replace the helmet if it sustains impact in an accident, even if no damage is visible, and (due to natural degradation of materials and general wear) please replace your helmet after 3 years of use.

Impact protection & intended use

What certifications do you have?

The aH-1 has been certified by the British Standards Institute to be fully compliant with UKCA and European CE EN 1078:2012+A1:2012. It is also certified by the U.S. Consumer Product Safety Commission for CPSC 1203.

What activities is the helmet for?

The aH-1 is intended for pedal cycling, skateboarding, rollerblading, and scooting. It is not intended for motorsport, moped, or other similar uses. The helmet may also not be suitable for extreme riding, such as high-speed events or jumping.

Can the helmet be used by children?

The aH-1 is designed for use by ages 15+. 

Children under the age of 15 should not use the helmet for any purpose. 


What do you mean by micro-collapsible?

Standard collapsible helmets reduce, at most, by 55%. Micro-collapsibility is a term we define as thinner than 4cm when stored. The VENTETE aH-1 micro-collapses by 90% to less than 3cm thick.

Where is the helmet made?

The helmet is designed in the UK and made in Switzerland.

How do I submit a warranty claim?

Please send us an email at to start a warranty claim.


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