For United Kingdom, your last date for Christmas shipping is 18-Dec-24 by 2pm GMT.

For EU countries, your last date for Christmas shipping is 16-Dec-24 by 2pm GMT.

For EFTA countries, your last date for Christmas shipping is 16-Dec-24 by 2pm GMT. Depending on the VAT & Duties clearance.

We ship to the UK, EU, Iceland, Liechtenstein, Monaco, Norway and Switzerland.

Standard shipping is free within the UK, EU and Iceland, Liechtenstein, Monaco, Norway and Switzerland.

As general guidance, quoted in working days:

Standard Delivery 

United Kingdom
3-5 working days

Rest of Europe*
4-10 working days

*Days quoted are an estimate. Delivery speeds vary widely by country, please see more detail at checkout or reach out at help@ventete.com.

We accept returns for up to 30 calendar days from the day on which you receive your products. We will only accept unused ‘as-new’ products that are complete with all accessories (case and pump) and in the original packaging. 

Within the UK, we suggest using the pre-paid Royal Mail return label which can be arranged upon request. Please keep a copy of your tracking number for your records. There will be an incurred £3 postage cost for your return which will be deducted from your refund. If you choose to use another shipping method, you will be responsible for related costs and we recommend you use a tracked shipping method and keep the details for your records. 

For returns outside the UK, customers are responsible for return postage costs. We recommend you use a tracked shipping method and keep the details for your records.

You bear the risk of damage caused during your packaging of the product for return or during the transport process. 

To start a return, please complete the return form included in your package. If you have lost the form, please find it here. Please include the form with your return and ship the items to: VENTETE c/o Airbox Fulfilment, Unit 18, Ascent Logistics Park North, Fraserfields Wy, LU7 4QG, Leighton Buzzard, United Kingdom. 

You should expect a refund within 10-14 working days after we receive it back to the original payment method used to place your order.

If you are not happy with your order or would like to request an alternative size, our team will happily assist in processing a return and exchange for you. Please contact help@ventete.com for more information.

You can purchase the helmet exclusively on ventete.com.

You can follow @ventete on Instagram to stay up to date of occasional store pop-ups.

Use the size guide to see what size is right for you. If you want help with sizing, you can reach out to our team via DM on Instagram, by emailing help@ventete.com, or through the contact form.

The aH-1 is only available as a complete set.

If you have already purchased an aH-1 and need to replace a specific component, please contact help@ventete.com and we will do our best to help.

Using the Ventete x miniFUMPA pump, the helmet takes approximately 30 seconds to inflate and approximately 30 seconds to deflate. 

See our guide here.

A micro-USB cable is included with each aH-1 to recharge the pump.

A full charge of the Ventete x miniFumpa pump can inflate the aH-1 helmet 5 times.

The aH-1 can be inflated with the included Ventete x miniFumpa pump or a Presta-valve compatible hand pump, track pump, or other mechanical pump. C02 cartridges are not to be used under any circumstance and will void warranty.

If you’re between sizes, we recommend sizing up. You’ll be able to tighten the helmet for a perfect fit using the retention strap system. 

Please refer to our size guide here.

There’s a pre-paid shipping label in the UK, so you should return your first helmet and order a new one in the correct size.

For customers outside the UK, if you would like to get a new size following a return, we will cover the delivery cost for the replacement helmet. Simply reach out to help@ventete.com for a one-time code.

See our size guide at the bottom of the page.

Enjoy a complimentary, one-on-one video session with a Client Care expert after your purchase. During the call, we’ll walk you through how to inflate and deflate your helmet, use the pump, and ensure a perfect fit. Simply contact us at help@venete.com for more details.

You can clean the helmet using warm soapy water with a damp cloth or soft-bristle brush. Rinse soap off and leave inflated to fully dry.

Do not contaminate the helmet with Deet-based insect repellents, sunscreens, chlorine, or salt water. If you accidentally do so, clean the helmet as soon as possible.

When storing the helmet for a prolonged period, deflate it fully and store within the included case, away from exposure to sun or heat. Never store the helmet wet. 

Shake the helmet dry before deflating and storing. Ideally, leave it inflated to dry before returning to its case. 

If any parts of the helmet (ribs, fabric body, straps, or buckles) are broken or show any sign of damage, do not use the helmet. 

Replace the helmet if it sustains impact in an accident, even if no damage is visible. Due to natural degradation of materials and general wear, we recommend you replace your helmet after 3 years of use.

The aH-1 has been certified by the British Standards Institute to be fully compliant with UKCA and European CE EN 1078:2012+A1:2012. 

The aH-1 is intended for pedal cycling, skateboarding, rollerblading, and scooting. It is not intended for motorsport, moped, or other similar uses. The helmet may also not be suitable for extreme riding, such as high-speed events or jumping.

The aH-1 is designed for use by ages 15+. 

Children under the age of 15 should not use the helmet for any purpose. 

Standard collapsible helmets reduce, at most, by 55%. Micro-collapsibility is a term we define as thinner than 4cm when stored. The Ventete aH-1 micro-collapses by 90% to less than 4cm thick.

The helmet is designed in the UK and made in Switzerland.

Please see warranty.

Please send us an email at help@ventete.com to start a warranty claim.