Shipping
We provide free shipping to the UK, EU, Iceland, Liechtenstein, Monaco, Norway and Switzerland. 
We are actively exploring expanding our markets in the US and the rest of the world. For more news, please subscribe to our newsletter.

Shipping timeframe
As general guidance, quoted in working days:

Click & Collect:

• London
  1-2 working days

Standard Delivery:

• United Kingdom
  1-4 working days
  
  
• Rest of Europe*
  4-10 working days

The days quoted are an estimate. Delivery speeds vary widely by country, please see more detail at checkout or reach out at help@ventete.com.

Returns
We accept returns for up to 30 calendar days from the day on which you receive your products. We will only accept unused ‘as-new’ products that are complete with all accessories (case and pump) and in the original packaging. 

Returns within the United Kingdom
Within the UK, we suggest using the pre-paid Royal Mail return label which can be arranged upon request. Please keep a copy of your tracking number for your records. There will be an incurred £3 postage cost for your return which will be deducted from your refund. If you choose to use another shipping method, you will be responsible for related costs and we recommend you use a tracked shipping method and keep the details for your records.

Returns Outside of the UK
For returns outside the UK, customers are responsible for return postage costs. We recommend you use a tracked shipping method and keep the details for your records.

You bear the risk of damage caused during your packaging of the product for return or during the transport process. 

To start a return, please complete the return form included in your package. If you have lost the form, please find it here. Please include the form with your return and ship the items to: VENTETE c/o Airbox Fulfilment, Unit 18, Ascent Logistics Park North, Fraserfields Wy, LU7 4QG, Leighton Buzzard, United Kingdom. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds
We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we’ve approved your return, please contact us at help@ventete.com.