Contact Us
We’re here to help. Use the form below to send us a message. Alternatively, email us at help@ventete.com. We’ll aim to reply to you within 1-3 working days. Our operations hours are Monday to Friday: 10 AM to 6 PM GMT and we are closed on weekends and bank holidays.
For any press enquiries, please email us at media@ventete.com
Delivery
Where do you ship to?
We ship to the UK, EU, Iceland, Liechtenstein, Monaco, Norway, Switzerland Hong Kong and Singapore.
How much does shipping cost?
Our standard tracked service is free. We offer premium paid services for our UK customers.
Next working day service: £5.95
Saturday service: £11.95
How quickly will I get my order?
As general guidance, quoted in working days:
Click and Collect:
London HQ
1-2 working days
Standard Delivery:
United Kingdom
1-4 working days
Rest of Europe*
5-10 working days
Hong Kong & Singapore*
5-12 working days
*Days quoted are an estimate. Delivery speeds vary widely by country, please see more detail at checkout or reach out at help@ventete.com.
Returns & Exchanges
What’s your return process like?
We accept returns for up to 30 calendar days from the day on which you receive your products. We will only accept unused ‘as-new’ products that are complete with all accessories (case and pump) and in the original packaging.
United Kingdom
Within the UK, we suggest using the pre-paid Royal Mail return label which can be arranged upon request. Please keep a copy of your tracking number for your records. There will be an incurred £3 postage cost for your return which will be deducted from your refund. If you choose to use another shipping method, you will be responsible for related costs and we recommend you use a tracked shipping method and keep the details for your records.
Outside of the UK
For returns outside the UK, customers are responsible for return postage costs. We recommend you use a tracked shipping method and keep the details for your records.
You bear the risk of damage caused during your packaging of the product for return or during the transport process.
To start a return, please complete the return form included in your package. If you have lost the form, please find it here. Please include the form with your return and ship the items to: VENTETE c/o Airbox Fulfilment, Unit 18, Ascent Logistics Park North, Fraserfields Wy, LU7 4QG, Leighton Buzzard, United Kingdom.
What's your refund process like?
You should expect a refund within 10-14 working days after we receive it back to the original payment method used to place your order.
Do you offer exchanges?
If you are not happy with your order or would like to request an alternative size, our team will happily assist in processing a return and exchange for you. Please contact help@ventete.com for more information.